We are committed to providing you with a great shopping experience. If you are not completely satisfied with your purchase, we offer returns and refunds within a certain period of time. Please read the following return policy carefully:
Return conditions:
Return period: You can apply for a return within 30 days from the date you received the product.
Product condition: The returned product must be unused, unworn, and in the original packaging and tags. The product should be intact, unwashed or unmodified.
Non-returnable products: The following products are not returnable once opened or used: personal care products, underwear, intimate apparel, gift cards, etc.
Return process:
Please contact us through our customer service email or online chat and provide the order number and reason for return. We will provide you with a return authorization and specific return address.
Please pack and return the product as required. It is recommended to use a tracked courier to ensure the safety of the return process.
Once the product is returned and inspected by us, we will process the refund.
Refund method:
Refunds will be returned to your original payment account, and the specific arrival time depends on your payment method and bank processing time.
The refund amount will be deducted from any paid shipping costs, unless there is a quality problem with the product or we sent the wrong product.
Shipping fee instructions:
If the return is due to the wrong product or the product has quality problems, you do not need to pay for return shipping.
In other cases, the return shipping costs are borne by the customer.
Quality problems and damaged products:
If the product you received has quality problems or is damaged during transportation, please contact us within 7 days of receiving the product and we will provide you with free return or exchange service.
We are always committed to providing a satisfactory shopping experience. If you have any questions or return issues, please feel free to contact our customer service team.